Coaching Services Agreement
Welcome! I am looking forward to working with you. Please read this Agreement carefully.
This Coaching Services Agreement (“Agreement”) governs all coaching services provided by Vibrant Rebel LLC and Rebecca Marciano (“Coach,” “we,” “us,” or “our”) of 1830 N University Dr. #342, Plantation, Florida, 33322.
By purchasing, scheduling, accessing, or participating in Coaching Services, you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by this Agreement.
Together, Coach and Client agree to the following:
1. Coaching Services Description
Client is enrolling in coaching services provided by Coach (“Coaching Services”). Coaching Services may consist of a single coaching session, a package of coaching sessions, an ongoing coaching engagement, a group coaching experience, a private coaching program, or another coaching offering as described at the time of enrollment.
Depending on the specific coaching offering selected, Coaching Services may include:
— Private coaching sessions conducted by Zoom, phone, or another agreed-upon platform
— Group coaching sessions, when applicable
— Educational materials, worksheets, handouts, resources, or exercises
— Accountability and implementation support
— Goal clarification and decision-support coaching
— Behavioral change and habit-development coaching
— Nutrition education and lifestyle discussions
— Mindset, identity, and self-awareness coaching
— Guided reflective exercises and personal-development processes
— Access to online communities, forums, or support spaces, when applicable
— Other coaching resources or support described at the time of enrollment
Coach reserves the right to modify program delivery methods, scheduling, technology platforms, or materials as reasonably necessary to provide Coaching Services.
2. Nature of the Coaching Relationship
Client understands and agrees that coaching is a collaborative, educational, and growth-oriented relationship.
Coaching is designed to support personal growth, self-awareness, goal achievement, decision-making, behavioral change, habit development, mindset development, personal accountability, and implementation of desired actions.
Coaching may include reflective exercises, awareness-based processes, guided inquiry, values clarification, behavioral exploration, perspective-shifting techniques, experiential coaching methods, and other personal-development tools selected by Coach based upon Client goals and preferences.
Client understands that participation in any coaching exercise, process, discussion, or activity is voluntary. Client may decline any exercise or coaching process at any time.
Client understands and agrees that Coaching Services are not psychotherapy, counseling, mental health treatment, psychiatric care, crisis intervention, medical treatment, legal advice, tax advice, financial advice, or any other licensed professional service.
Coaching Services do not establish a physician-patient relationship, therapist-client relationship, counselor-client relationship, or any other licensed treatment relationship.
Coach does not diagnose, treat, prevent, or cure any medical condition, mental health condition, disease, or disorder.
Coach may provide educational information regarding nutrition, wellness, lifestyle practices, behavior change, and healthy habits. Such information is educational in nature and is not intended to constitute medical advice, diagnosis, treatment, or individualized medical nutrition therapy.
Client remains solely responsible for all personal, health-related, financial, legal, business, relationship, and lifestyle decisions made before, during, or after Coaching Services.
Coach reserves the right to determine whether a particular issue falls within the scope of Coaching Services and may recommend that Client seek support from another qualified professional when Coach believes additional or different support would be more appropriate.
Coaching may not be appropriate for individuals experiencing acute psychiatric distress, suicidal ideation, active substance abuse, or other circumstances requiring licensed clinical care. Coach reserves the right to decline or discontinue Coaching Services when Coach believes another form of support would better serve Client.
3. Expectations and Responsibilities
During Coaching Services, Client can expect that Coach will:
— Come prepared for scheduled coaching sessions
— Devote attention and presence to Client during scheduled coaching time
— Provide coaching support, reflection, inquiry, guidance, and feedback
— Help Client clarify goals, decisions, obstacles, patterns, and next steps
— Offer educational information, tools, and resources when appropriate
— Support Client in developing greater awareness, agency, and follow-through
— Maintain professional boundaries and communicate with care and respect
— Use reasonable efforts to create a supportive coaching environment
Client agrees to:
— Show up on time for scheduled sessions
— Participate honestly, respectfully, and in good faith
— Come prepared to engage in the coaching process
— Take responsibility for Client’s own decisions, actions, results, and wellbeing
— Ask questions when clarification is needed
— Communicate relevant concerns or discomfort with any coaching exercise or process
— Complete agreed-upon action steps or assignments to the best of Client’s ability
— Respect Coach’s time, boundaries, intellectual property, and communication policies
— Provide timely payment for Coaching Services
Client understands that results vary and depend upon many factors, including Client’s participation, follow-through, circumstances, choices, and willingness to take action.
4. Scheduling, Communication, and Session Policies
Scheduling
Coaching sessions may be scheduled through Coach’s online scheduler, email, or another method designated by Coach.
Client agrees to schedule and attend sessions within the timeframe described at the time of purchase or enrollment. Unless otherwise stated in writing, purchased coaching sessions must be used within 60 days/months of purchase.
Unused sessions do not roll over beyond the stated coaching period unless Coach agrees in writing.
One-Off Sessions
For single-session coaching, Client understands that the session is designed to provide focused coaching support for a specific issue, decision, goal, pattern, or area of resistance. A single session does not include unlimited follow-up support unless expressly stated in writing.
Ongoing Coaching
For ongoing coaching packages or programs, the number of sessions, session length, program duration, support included between sessions, and any additional resources will be described at the time of enrollment.
Cancellation and Rescheduling
Client agrees to provide at least 24 hours’ notice to cancel or reschedule a session.
If Client does not provide at least 24 hours’ notice, the session may be considered forfeited and Client will not receive a refund or replacement session for that missed appointment.
If Client fails to appear for a scheduled session without notice, the session will be considered a missed session and may be forfeited.
If Coach needs to cancel or reschedule a session, Coach will make reasonable efforts to provide notice and reschedule the session.
Late Arrivals
If Client arrives late to a session, the session will still end at the originally scheduled time unless Coach chooses otherwise. Client is responsible for the full session fee.
If Client is more than 15 minutes late without communication, Coach may treat the session as a missed session.
Between-Session Communication
Between-session communication may be available depending on the coaching offer selected.
Unless otherwise stated in writing, between-session email, text, or message support is intended for brief questions, clarifications, scheduling, or accountability check-ins only. It is not a substitute for a coaching session.
Coach will make reasonable efforts to respond to messages within 3 business days. Coach is not required to respond during evenings, weekends, holidays, vacations, or outside stated business hours.
If Client wishes to discuss a matter in depth, Coach may request that Client bring the topic to the next scheduled session.
Technology
Coaching Services may be delivered through third-party platforms such as Zoom, online scheduling tools, payment processors, email, private community platforms, or other technology providers.
Coach is not responsible for technology failures, internet outages, platform interruptions, user error, or other technical issues outside Coach’s reasonable control.
If a technology issue prevents a scheduled session from occurring, Coach and Client will make reasonable efforts to reschedule or continue the session through another available method.
5. Recordings, Testimonials, and Media Use
Session Recordings
Private coaching sessions will not be recorded unless both Coach and Client agree in advance.
If a private session is recorded, the recording is intended for Client access, Coach review, training, documentation, or another agreed-upon purpose. Recordings will not be sold, published, posted, or publicly shared without Client’s separate written permission.
Group coaching sessions, trainings, workshops, or educational calls will be recorded. By participating in a recorded group session, Client understands that Client’s name, voice, image, chat comments, or likeness may appear in the recording.
Coach will use reasonable efforts to protect the privacy of group recordings, but Client understands that participation in group settings involves some inherent risk of disclosure by other participants.
Testimonials and Media Release
Coach will not use Client’s name, image, voice, likeness, written comments, screenshots, transformation story, or testimonial for marketing or promotional purposes without Client’s separate written permission.
Any testimonial, case study, screenshot, or media release must be authorized separately in writing.
6. Investment and Payment
Client agrees to pay the fee described at the time of enrollment or purchase.
Payment in Full
If paying in full, Client’s investment is due upon enrollment or purchase unless otherwise stated in writing.
Payment Plan
If paying through a payment plan, Client agrees to pay the installment amounts and due dates described at the time of enrollment.
Payment plans are not subscriptions that may be canceled at will unless expressly stated in writing. Client remains responsible for completing all agreed-upon payments.
Payment Authorization
If Client pays by credit card, debit card, PayPal, Stripe, or another electronic payment method, Client authorizes Coach or Coach’s payment processor to charge Client’s payment method for all agreed-upon payments.
Client is responsible for ensuring that payment information remains current and that payments are made on time.
Missed or Failed Payments
If payment is not received by the due date or there is a problem with Client’s payment method, Coach may notify Client by email.
Client will have a grace period of 20 days to bring the account current unless otherwise stated in writing.
If payment is not made within the grace period, Coach may pause or terminate Client’s access to Coaching Services, materials, communities, resources, or sessions until payment is made.
Chargebacks
Client agrees to contact Coach first to attempt to resolve any payment issue before initiating a chargeback or payment dispute.
Client understands that initiating a chargeback does not cancel Client’s payment obligations under this Agreement.
Refund Policy
Because Coach invests time, preparation, energy, and resources into Coaching Services, all payments are non-refundable unless otherwise stated in writing.
If Client chooses to withdraw, discontinue, or not participate in Coaching Services for any reason, Client remains responsible for all payments agreed upon at the time of enrollment or purchase.
No refunds will be provided for missed sessions, unused sessions, lack of participation, failure to complete action steps, or dissatisfaction with results.
7. Confidentiality
Coach respects Client’s privacy and will make reasonable efforts to keep information shared by Client during private coaching sessions confidential.
Coach will not disclose Client’s private information except:
When Client gives Coach written permission;
When disclosure is required by law;
When Coach believes disclosure may be necessary to prevent serious harm to Client or another person;
When Coach needs to consult with a professional advisor, attorney, accountant, supervisor, mentor, or team member who has a legitimate need to know such information;
When Client threatens or violates Coach’s rights, safety, privacy, intellectual property, or business interests;
When disclosure is necessary to collect payment, enforce this Agreement, or protect Coach’s legal rights.
Client understands that coaching confidentiality is not the same as legal privilege, medical confidentiality, therapist-client privilege, or attorney-client privilege.
Group Confidentiality
If Client participates in group coaching, workshops, online communities, group calls, retreats, or other group settings, Client agrees to respect the privacy of other participants.
Client agrees not to share, copy, record, screenshot, publish, distribute, or disclose another participant’s personal information, story, comments, image, likeness, or identifying details without that participant’s express permission.
Because group settings involve other participants, Coach cannot guarantee that other participants will maintain confidentiality. Client understands that information shared in group settings may be seen, heard, collected, or disclosed by others, and Client participates at Client’s own discretion.
8. Intellectual Property Rights
Client’s Work Product
Client retains ownership of Client’s own work product, ideas, writing, personal stories, business concepts, materials, and intellectual property created by Client.
Coach does not claim ownership over Client’s work product or intellectual property.
Coach’s Intellectual Property
Coach retains all ownership and intellectual property rights in Coach’s content, methods, frameworks, tools, resources, worksheets, handouts, presentations, recordings, coaching processes, written materials, videos, audios, graphics, trademarks, trade names, program names, and other materials provided through Coaching Services.
Coach’s materials are provided to Client for Client’s individual personal use only.
lient may not copy, share, sell, post, distribute, reproduce, duplicate, teach, train, resell, license, publish, exploit, or otherwise use Coach’s materials, methods, frameworks, or content for commercial purposes without Coach’s prior written permission.
Client may not use Coach’s materials to create competing products, services, courses, trainings, coaching programs, AI tools, digital products, or derivative works without Coach’s prior written permission.
9. Personal Responsibility, Disclaimer, and Assumption of Risk
Client acknowledges that Client is voluntarily participating in Coaching Services and assumes full responsibility for Client’s choices, actions, decisions, results, and wellbeing.
Client agrees to be mindful of Client’s own physical, mental, emotional, spiritual, and financial wellbeing during Coaching Services.
Client understands that coaching may involve discussing personal goals, patterns, emotions, habits, beliefs, choices, resistance, identity, behavior, relationships, food behaviors, lifestyle practices, and other areas of personal life.
Client understands that some conversations or exercises may feel challenging, uncomfortable, emotional, or revealing. Client agrees to participate at Client’s own pace and to communicate with Coach if Client wishes to pause, decline, or modify any coaching exercise.
Client understands that Coach does not guarantee any specific result, outcome, transformation, income, weight change, health improvement, emotional change, behavioral change, or other result.
Client agrees that results vary for each individual based on many factors, including Client’s circumstances, choices, actions, consistency, environment, and participation.
Client understands that any examples, testimonials, or stories shared by Coach are examples only and do not guarantee that Client will experience the same or similar results.
Client agrees not to start, stop, or change any medication, supplement, medical treatment, mental health treatment, diet, exercise plan, or health protocol based solely on Coaching Services without consulting Client’s own qualified healthcare professional.
Client agrees that Coach is not responsible for Client’s physical health, mental health, emotional health, spiritual wellbeing, financial results, business results, relationship outcomes, or any other results arising from Client’s participation in Coaching Services.
10. No Professional Advice
Coaching Services are provided for educational, informational, and personal-development purposes only.
Nothing provided through Coaching Services is intended to be medical, mental health, psychological, legal, tax, financial, investment, accounting, religious, or other licensed professional advice.
Client agrees to seek advice from Client’s own qualified professional regarding any medical, mental health, legal, financial, tax, or other licensed professional matter.
Nutrition-related discussions are educational only and are not intended as medical nutrition therapy, diagnosis, treatment, or healthcare advice.
Client understands that Coach may offer options, reflections, educational information, or general considerations, but Client is solely responsible for deciding what actions, if any, to take.
11. Limitation of Liability, Indemnification, and Release of Claims
To the fullest extent permitted by law, Coach will not be held responsible for any information, services, products, materials, coaching, resources, recommendations, options, exercises, or other support that Client requests or receives through Coaching Services.
Client agrees to fully and completely release, indemnify, defend, and hold harmless Coach, Coach’s business, team members, contractors, agents, representatives, successors, and assigns from any and all liability, damages, causes of action, claims, demands, losses, costs, expenses, and allegations arising out of or related to Client’s participation in Coaching Services.
Client agrees that Coach is not liable for any direct, indirect, incidental, consequential, special, punitive, or other damages arising out of or related to Coaching Services, to the fullest extent permitted by law.
Client agrees that Coach’s total liability, if any, shall not exceed the amount Client paid to Coach for the Coaching Services giving rise to the claim.
12. Termination
Either Coach or Client may terminate Coaching Services by providing written notice by email.
If Client terminates Coaching Services, Client remains responsible for all payments agreed upon at the time of enrollment or purchase, and no refunds will be provided unless otherwise stated in writing.
Coach may terminate Coaching Services at any time if Client:
— Fails to make timely payment
— Repeatedly misses or reschedules sessions
— Violates this Agreement
— Acts abusively, disrespectfully, threateningly, or inappropriately
— Violates Coach’s boundaries, privacy, intellectual property, or policies
— Engages in conduct that makes continuation of Coaching Services inappropriate
— Requires support outside Coach’s scope of practice
Upon termination, Client’s access to sessions, communities, materials, resources, and support may end immediately unless otherwise agreed in writing.
All provisions of this Agreement that by their nature should survive termination will survive, including payment obligations, refund policy, intellectual property rights, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, and any other provisions intended to continue.
13. Notice
All notices or correspondence regarding this Agreement shall be made by email to the addresses listed in this Agreement unless another method is agreed upon in writing.
Client is responsible for notifying Coach within 7 days of any change to Client’s email address, billing information, or contact information.
14. Force Majeure
Coach will not be liable for delay or inability to perform Coaching Services caused by events beyond Coach’s reasonable control, including but not limited to acts of God or nature, illness, emergency, family emergency, war, terrorism, labor strikes, civil disturbances, technology outages, power outages, internet failures, government restrictions, quarantines, lockdowns, travel restrictions, natural disasters, platform failures, or other circumstances beyond Coach’s reasonable control.
If such an event occurs, Coach will make reasonable efforts to reschedule affected sessions or modify delivery as appropriate.
15. Entire Agreement, Assignment, Severability, and Waiver
This Agreement contains the entire agreement between Coach and Client regarding Coaching Services and replaces all prior discussions, emails, messages, understandings, or agreements regarding the same subject.
This Agreement may only be modified or amended in writing signed or otherwise agreed to by both Coach and Client.
Client may not assign Client’s rights or obligations under this Agreement to anyone else without Coach’s written permission.
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
If Coach chooses not to enforce any part of this Agreement, that does not waive Coach’s right to enforce the same or any other part of this Agreement in the future.
16. Governing Law
This Agreement shall be governed by and construed according to the laws of the State of Florida, without regard to conflict of law principles.
17. Dispute Resolution
Coach and Client agree to make a good-faith effort to resolve any dispute, claim, or disagreement related to this Agreement or Coaching Services through written communication first.
If Coach and Client are unable to resolve the matter within 14 days, Coach and Client agree that the dispute shall be resolved through binding arbitration before a single arbitrator, unless both parties agree otherwise in writing.
Arbitration shall take place in the County of Broward, State of Florida, unless both parties agree to another location or virtual arbitration.
The decision of the arbitrator shall be final and binding and may be entered as a judgment in any court with appropriate jurisdiction.
To the fullest extent permitted by law, Client agrees that the maximum remedy available to Client shall be a refund of amounts Client paid to Coach for the Coaching Services giving rise to the dispute. No consequential, punitive, special, incidental, indirect, or other damages may be awarded.
The prevailing party in any arbitration or legal action to enforce this Agreement shall be entitled to recover reasonable attorneys’ fees and costs, to the extent permitted by law.
18. Respectful Communication
Coach and Client agree to communicate respectfully and professionally.
Client agrees not to harass, threaten, abuse, intimidate, or knowingly make false statements about Coach, Coach’s business, Coaching Services, or other participants.
Nothing in this Agreement prevents Client from sharing honest opinions, reporting unlawful conduct, participating in legal proceedings, or making statements required by law.
19. Electronic Signatures
By signing this Agreement, Coach and Client acknowledge that they have read, understand, agree to, and accept all terms of this Agreement.
Electronic signatures are permitted and enforceable.
Client agrees that Client had the opportunity to ask questions before signing and that Client’s signature indicates agreement with all terms.